Privacy policy

1) Introduction and Contact Details of the Responsible Party

1.1We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data refers to all data by which you can be personally identified.

1.2The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is AKUT SOS CLEAN GmbH, Bettinastraße 30, 60325 Frankfurt, Germany, Tel.: 069 - 40 15 70 10, Fax: 069 – 40 15 70 11, Email: info@akutsosclean.de. The controller for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2) Data Collection When Visiting Our Website

2.1For purely informational use of our website, i.e., if you do not register or otherwise provide us with information, we only collect data that your browser transmits to the page server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Our visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you arrived at the page
  • Used Browser
  • Used Operating System
  • Used IP address (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used for any other purpose. However, we reserve the right to review the server log files retrospectively if there are concrete indications of unlawful use.

2.2Diese Website nutzt aus Sicherheitsgründen und zum Schutz der Übertragung personenbezogener Daten und anderer vertraulicher Inhalte (z.B. Bestellungen oder Anfragen an den Verantwortlichen) eine SSL-bzw. TLS-Verschlüsselung. Sie können eine verschlüsselte Verbindung an der Zeichenfolge „https://“ und dem Schloss-Symbol in Ihrer Browserzeile erkennen.

3) Hosting & Content Delivery Network

Shopify

For hosting our website and displaying the page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify")

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada

All data collected on our website is processed on the provider's servers. We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

When data is transferred to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

4) Cookies

To make your visit to our website attractive and to enable the use of certain features, we use cookies, which are small text files stored on your device. Some of these cookies are automatically deleted after closing the browser (so-called "session cookies"), while others remain on your device for a longer period and allow the storage of page settings (so-called "persistent cookies"). In the latter case, you can find the storage duration in the overview of your web browser's cookie settings.

If personal data is processed through individual cookies used by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the performance of the contract, in accordance with Art. 6 para. 1 lit. a GDPR in the case of given consent, or in accordance with Art. 6 para. 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

You can configure your browser to notify you when cookies are set and to decide individually whether to accept them, or to exclude the acceptance of cookies for specific cases or in general.

Please note that if cookies are not accepted, the functionality of our website may be limited.

5) Contact

5.1Judge.me

Für Bewertungserinnerungen nutzen wir die Dienste des folgenden Anbieters: Judge.me Ltd., c/o Buckworths, 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB, Vereinigtes Königreich

We transmit your email address and, if applicable, other customer data to the provider solely based on your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR, so that the provider can contact you with a review reminder via email.

You can revoke your consent at any time with effect for the future towards us or the provider.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

When data is transmitted to the provider's location, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

5.2As part of contacting us (e.g., via contact form or email), personal data is processed – solely for the purpose of handling and responding to your inquiry and only to the extent necessary for this purpose.

The legal basis for processing this data is our legitimate interest in responding to your inquiry in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted when the circumstances indicate that the matter in question has been conclusively resolved and provided that no statutory retention obligations prevent this.

6) Data processing when opening a customer account

According to Art. 6 para. 1 lit. b GDPR, personal data will continue to be collected and processed to the extent necessary if you provide it to us when opening a customer account. Which data is required for account opening can be found in the input mask of the corresponding form on our website.

You can delete your customer account at any time by sending a message to the above-mentioned address of the person responsible. After your customer account is deleted, your data will be erased, provided that all contracts concluded through it have been fully settled, no legal retention periods apply, and we have no legitimate interest in further storage.

7) Use of customer data for direct advertising

7.1Registration for our email newsletter

If you sign up for our email newsletter, we will regularly send you information about our offers. The only mandatory information required to send the newsletter is your email address. Providing additional data is voluntary and is used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which ensures that you only receive newsletters after you have explicitly confirmed your consent to receive the newsletter by clicking a verification link sent to the specified email address.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR. In this process, we store the IP address registered by your Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later time. The data collected by us during the newsletter registration is used strictly for the specified purpose.

You can unsubscribe from the newsletter at any time via the designated link in the newsletter or by sending a corresponding message to the responsible person mentioned at the beginning. After unsubscribing, your email address will be promptly deleted from our newsletter distribution list, unless you have explicitly consented to further use of your data or we reserve the right to use the data beyond this, which is legally permitted and about which we inform you in this statement.

7.2Shipping the email newsletter to existing customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email, similar to those already purchased. According to § 7 para. 3 UWG, we do not need to obtain separate consent from you for this. The data processing is based solely on our legitimate interest in personalized direct advertising pursuant to Art. 6 para. 1 lit. f GDPR. If you initially objected to the use of your email address for this purpose, we will not send any emails.

You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by sending a notification to the responsible party named at the beginning. Only transmission costs according to the basic rates will be charged to you for this. Upon receipt of your objection, the use of your email address for advertising purposes will be discontinued immediately.

7.3Brevo

Our email newsletters are sent via the following provider: Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin, Germany

Based on our legitimate interest in effective and user-friendly newsletter marketing, we forward the data you provide when signing up for the newsletter to this provider in accordance with Art. 6 para. 1 lit. f GDPR, so that they can handle the newsletter distribution on our behalf.

Subject to your explicit consent pursuant to Art. 6 para. 1 lit. a GDPR, the provider also conducts a statistical success analysis of newsletter campaigns using web beacons or tracking pixels in the sent emails, which can measure open rates and specific interactions with the newsletter content. Device information (e.g., time of access, IP address, browser type, and operating system) is also collected and evaluated, but not merged with other data sets.
You can revoke your consent to newsletter tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider that protects the data of our site visitors and prohibits the transfer to third parties.

7.4Shopify Email

The shipping of our email newsletters is carried out by this provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada

On the basis of our legitimate interest in effective and user-friendly newsletter marketing, we forward the data you provide when signing up for the newsletter to this provider in accordance with Art. 6 para. 1 lit. f GDPR, so that they can carry out the newsletter dispatch on our behalf.

Subject to your explicit consent pursuant to Art. 6 para. 1 lit. a GDPR, the provider also conducts a statistical success analysis of newsletter campaigns using web beacons or tracking pixels in the sent emails, which can measure open rates and specific interactions with the newsletter content. Device information (e.g., time of access, IP address, browser type, and operating system) is also collected and evaluated, but not merged with other data sets.
Your consent to newsletter tracking can be revoked at any time with effect for the future.

We have concluded a data processing agreement with the provider that protects the data of our site visitors and prohibits the transfer to third parties.

When data is transferred to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

7.5Cart reminders via email

In the event that you abandon your purchase with us before completing the order, you have the option to receive a one-time email reminder of the contents of your virtual shopping cart.

The only mandatory information for sending this reminder is your email address. Providing additional data is voluntary and may be used to address you personally. For sending emails, we use the so-called double opt-in procedure, which ensures that you only receive a notification after you have explicitly confirmed your consent by clicking on a verification link sent to the specified email address.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR for sending a shopping cart reminder. In this process, we store the IP address registered by your Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later time. The data collected by us during registration for our email notification service is used strictly for the specified purpose.

You can unsubscribe from the shopping cart reminders at any time by sending a corresponding message to the responsible person mentioned at the beginning. After deregistration, your email address will be promptly removed from our designated distribution list, unless you have explicitly consented to further use of your data or we reserve the right to use your data beyond this, which is legally permitted and about which we inform you in this statement.

8) Data processing for order fulfillment

8.1As far as necessary for contract processing for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6 para. 1 lit. b GDPR.

If we owe you updates for goods with digital elements or for digital products based on a corresponding contract, we process the contact details you provided when placing the order in order to personally inform you within the scope of our legal information obligations pursuant to Art. 6 para. 1 lit. c GDPR. Your contact details are used strictly for the purpose of communications about updates owed by us and are processed by us only to the extent necessary for the respective information.

For the processing of your order, we also cooperate with the following service provider(s) who assist us wholly or partially in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information.

8.2Use of Payment Service Providers (Payment Services)

- Paypal

This website offers one or more online payment methods from the following provider: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

When selecting a payment method from the provider that requires you to pay in advance, your payment data provided during the ordering process (including name, address, bank and card information, currency, and transaction number) as well as information about the contents of your order will be shared with the provider in accordance with Art. 6 para. 1 lit. b GDPR. The transfer of your data in this case is solely for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

When selecting a payment method for which we advance payment, you will also be asked to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, email address, phone number, and if applicable, data for an alternative payment method) during the ordering process.

In such cases, in order to protect our legitimate interest in determining your creditworthiness, this data will be forwarded by us to the provider for the purpose of a credit check in accordance with Art. 6 para. 1 lit. f GDPR. The provider checks, based on the personal data you have provided as well as additional data (such as shopping cart, invoice amount, order history, payment experiences), whether the payment method you have selected can be granted with regard to payment and/or default risks.

The credit report may contain probability values (so-called score values). As far as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical method. The calculation of the score values includes, among other things but not exclusively, address data.

You can object to this processing of your data at any time by sending us a message or directly to the provider. However, the provider may still be entitled to process your personal data if this is necessary for proper payment processing under the contract.
- Paypal Checkout

Diese Website nutzt PayPal Checkout, ein Online-Zahlungssystem von PayPal, das sich aus PayPal-eigenen Zahlungsarten und lokalen Zahlmethoden von Drittanbietern zusammensetzt.

When paying via PayPal, credit card via PayPal, direct debit via PayPal, or – if offered – "Pay Later" via PayPal, we transmit your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment processing. The transfer is made in accordance with Art. 6 para. 1 lit. b GDPR and only to the extent necessary for payment processing.

PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or – if offered – "Pay Later" via PayPal. For this purpose, your payment data may be transmitted to credit agencies in accordance with Art. 6 para. 1 lit. f GDPR based on PayPal's legitimate interest in determining your creditworthiness. PayPal uses the result of the credit check regarding the statistical probability of payment default to decide whether to provide the respective payment method. The credit report may contain probability values (so-called score values). As far as score values are included in the credit report result, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, among other things but not exclusively, address data. You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

If the PayPal payment method "Invoice Purchase" is available and selected, your payment data will first be transmitted to PayPal to prepare the payment, after which PayPal forwards this data to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin ("Ratepay") to carry out the payment. The legal basis is Art. 6 para. 1 lit. b GDPR. In this case, RatePay conducts an identity and creditworthiness check in its own name to determine payment ability according to the principle mentioned above and forwards your payment data to credit agencies based on the legitimate interest in determining payment ability pursuant to Art. 6 para. 1 lit. f GDPR. A list of the credit agencies that Ratepay may use can be found here:https://www.ratepay.com/legal-payment-creditagencies/

When using the payment method of a local third-party provider, your payment data will initially be transmitted to PayPal for payment preparation in accordance with Art. 6 para. 1 lit. b GDPR. Depending on your selection of an available local payment method, PayPal will then transmit your payment data to the respective provider for the execution of the payment in accordance with Art. 6 para. 1 lit. b GDPR:

- Apple Pay (Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland)
- Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
- iDeal (Currence Holding BV, Beethovenstraat 300 Amsterdam, Netherlands)
- bancontact (Bancontact Payconiq Company, Rue d'Arlon 82, 1040 Brussels, Belgium)
- blik (Polski Standard Płatności sp. z o.o., ul. Czerniakowska 87A, 00-718 Warsaw, Poland)
- eps (PSA Payment Services Austria GmbH, Handelskai 92, Gate 2
1200 Vienna, Austria)
- MyBank (PRETA S.A.S, 40 Rue de Courcelles, F-75008 Paris, France)
- Przelewy24 (PayPro SA, Kanclerska 15A, 60-326 Poznań, Poland)

Weitere datenschutzrechtliche Informationen entnehmen Sie bitte der Datenschutzerklärung von PayPal:https://www.paypal.com/en/webapps/mpp/ua/privacy-full
- Shopify Payments

One or more online payment methods from the following provider are available on this website: Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

When selecting a payment method from the provider that requires you to pay in advance (such as credit card payment), your payment data provided during the ordering process (including name, address, bank and card information, currency, and transaction number) as well as information about the content of your order will be forwarded to the provider in accordance with Art. 6 para. 1 lit. b GDPR. The transfer of your data in this case is solely for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

9) Page functionalities

Judge.me

Our website includes graphic elements from the following provider to display external customer reviews and/or an externally awarded quality seal: Judge.me Ltd., c/o Buckworths, 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB, United Kingdom

When you visit a page on our website that contains such graphic elements, your browser establishes a direct connection to the provider's servers to properly load the elements. In this process, certain browser information, including your IP address, is transmitted to the provider.

If personal data is also processed in this context, this is done in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in the optimal marketing of our offer and the appealing design of our website.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

When data is transmitted to the provider's location, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

10) Tools and Miscellaneous

Cookie Consent Tool

Diese Website nutzt zur Einholung wirksamer Nutzereinwilligungen für einwilligungspflichtige Cookies und cookie-basierte Anwendungen ein sog. „Cookie-Consent-Tool“. Das „Cookie-Consent-Tool“ wird Nutzern bei Seitenaufruf in Form einer interaktiven Benutzeroberfläche angezeigt, auf welcher sich per Häkchensetzung Einwilligungen für bestimmte Cookies und/oder cookie-basierte Anwendungen erteilen lassen. Hierbei werden durch den Einsatz des Tools alle einwilligungspflichtigen Cookies/Dienste nur dann geladen, wenn der jeweilige Nutzer entsprechende Einwilligungen per Häkchensetzung erteilt. So wird sichergestellt, dass nur im Falle einer erteilten Einwilligung derartige Cookies auf dem jeweiligen Endgerät des Nutzers gesetzt werden.

The tool sets technically necessary cookies to save your cookie preferences. Personal user data is generally not processed in this context.

If, in individual cases, the processing of personal data (such as the IP address) occurs for the purpose of storing, assigning, or logging cookie settings, this is done in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in a legally compliant, user-specific, and user-friendly consent management for cookies and thus in a legally compliant design of our website.

Another legal basis for the processing is also Art. 6 para. 1 lit. c GDPR. As controllers, we are subject to the legal obligation to make the use of technically non-essential cookies dependent on the respective user consent.

Where necessary, we have concluded a data processing agreement with the provider to ensure the protection of our site visitors' data and to prohibit unauthorized disclosure to third parties.

For more information about the operator and the settings options of the cookie consent tool, please refer directly to the corresponding user interface on our website.

11) Rights of the Data Subject

11.1The applicable data protection law grants you the following data subject rights (rights to information and intervention) against the controller regarding the processing of your personal data, whereby the respective legal basis for exercising these rights is referenced:

  • Right of access pursuant to Art. 15 GDPR;
  • Recht auf Berichtigung gemäß Art. 16 DSGVO;
  • Right to erasure pursuant to Art. 17 GDPR;
  • Right to restriction of processing pursuant to Art. 18 GDPR;
  • Right to information pursuant to Art. 19 GDPR;
  • Right to data portability pursuant to Art. 20 GDPR;
  • Right to withdraw given consents pursuant to Art. 7 para. 3 GDPR;
  • Right to lodge a complaint pursuant to Art. 77 GDPR.

11.2CANCELLATION POLICY

IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR LEGITIMATE INTERESTS AS PART OF A BALANCE OF INTERESTS, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE AFFECTED DATA. HOWEVER, FURTHER PROCESSING IS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS, AND FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE, OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH ADVERTISING PURPOSES. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

EXERCISE YOUR RIGHT OF OBJECTION, WE WILL CEASE PROCESSING THE AFFECTED DATA FOR DIRECT MARKETING PURPOSES.

12) Duration of Storage of Personal Data

The duration of the storage of personal data is determined based on the respective legal basis, the purpose of processing, and – if applicable – additionally based on the respective statutory retention period (e.g., commercial and tax law retention periods).

When processing personal data based on an explicit consent in accordance with Art. 6 para. 1 lit. a GDPR, the affected data will be stored as long as you do not withdraw your consent.

If there are statutory retention periods for data processed on the basis of Art. 6 para. 1 lit. b GDPR in the context of contractual or contract-like obligations, this data will be routinely deleted after the retention periods have expired, provided it is no longer required for contract fulfillment or contract initiation and/or we no longer have a legitimate interest in further storage.

When processing personal data based on Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object under Art. 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims.

When processing personal data for the purpose of direct advertising based on Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object under Art. 21 para. 2 GDPR.

Unless otherwise specified in the other information of this declaration regarding specific processing situations, stored personal data will otherwise be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.